Skin Friend by Karen Fischer
Skin Friend by Karen Fischer
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Shipping Information

We are an Australian company, committed to supplying our customers with products during the current pandemic.

Shipping delays--our solution

Everyone is experiencing postal difficulties right now (less planes mean less parcels getting onto planes) so to ensure your parcel gets top priority we are sending it via Express Post (at a discounted rate).

Please note we no longer offer free shipping (via regular post) due to the shipping difficulties right now--thank you for your understanding. 

Currently we are posting orders from Monday to Friday. 

Australia Post notice: Please note due to the pandemic and social distancing regulations, Australia Post does not currently guarantee Express Post Parcels are delivered the next day within Australia. Australia Post has more details here

Australian Shipping

Australian Express Post shipping is now AU$10. 

Australian orders are charged GST, which is added during check out.

Once you receive your tracking number from us, you can track your parcel via the Australia Post website here. Please check this a few days after your order has been sent. 

How to contact us

Skin Friend is an Australian company based on the Gold Coast. All of our products are made in Australia to strict standards.

You can contact us via support@skinfriend.com or call +61 7 5663 8001 during office hours (best times to call are between 9.30am and 1pm on Monday, Tuesday and Thursday when our nutritionists are working on reception). For a fast response send us an email.