Helpful Information 2022

Currently we are posting products on Mondays, Wednesdays and Fridays. Our office hours are Monday, Wednesday and Friday 9am to 5pm AEST (Australian Eastern Standard Time). We are based on the Gold Coast in Queensland.

Product information

Q: "Why can I only order one Eczema Detox Starter Pack?"

Australia Post have advised us that packages must be under 2kg, or they will be sent back to us. 

Q: "Why can I only order four Skin Friend AMs and four Skin Friend PMs?"

We frequently run out of stock so this helps us to provide products for everyone. Also it helps us to fit within the Australia Post 2kg maximum weight limit. 

Q: "If a product is out of stock, can  you notify me when it is back in stock?"

If any product becomes out of stock and if you would like to be notified when a product is back in stock, join our newsletter via this link as our members are first to receive product notifications.

All products can be viewed and purchased here

Helpful Resources

We love our customers and want to stay in touch. As we receive more than 70 emails daily, please read the following options so you can quickly find the help you need: 


If you have a bunch of personal health questions or need extra guidance while following our programs, join our Eczema Diet Online Membership via this link


We have two FAQ pages. Read this FAQ page for instant answers about shipping, pregnancy/breastfeeding, consultations and more.

If you have a FAQ about our products, allergies, recipes, skin care, The Eczema Diet or The Eczema Detox, check out this FAQ page

Shipping information

See our shipping page for more information about tracking your order. If you are ordering from Canada or the UK read our shipping page for customs information.